Terms of service

1. Who we are and what these terms cover

These terms govern signing up for and using ClaseAlDía (the “Service”) by customers in Canada. The Service is online software for class schedules, attendance, communication with families and tuition tracking, provided by an individual based in Spain who is identified in the legal notice. By signing up you accept these terms, the privacy policy and the data processing agreement.

2. The Service

ClaseAlDía lets you manage groups and schedules, take attendance, send notices by email, share a private portal with families and track which fees have been paid. It does not take payments from families. ClaseAlDía does not issue invoices to families: at most it produces a payment receipt, which is not an invoice.

3. Business customers

The Service is bought for a professional or business activity. You confirm that you use it as a tutor, a tutoring business or another organization, and not for personal, family or household purposes.

4. Sign-up and account

To sign up you must be at least 18 years old (or the age of majority where you live), give accurate details and keep your password confidential. You are responsible for activity on your account and for the users you invite.

5. 30-day free trial

Sign-up includes a 30-day trial with every feature of the plan you chose, with no credit card required. When the trial ends, if you haven’t subscribed, the account becomes read-only (see section 9).

6. Plans and prices

Prices are in Canadian dollars and do not include tax. Applicable GST/HST and provincial sales taxes (such as QST) are calculated at checkout from your billing address and shown before you pay. Every plan includes every feature except online student enrolment, which is included only in the Centre and Centre+ plans. If you go over your plan’s limits, you need to move to a higher plan to add more students or users.

Launch offer: centres that subscribe by January 31, 2027 keep their price locked in for 24 months, even if prices go up. Limited to the first 100 centres.

We may change prices, giving reasonable notice; a change never affects a period you have already paid for.

7. Payment, taxes and receipts

Payment is made through Stripe, by card or another method offered on the payment page. The subscription is sold through Link, LLC, a Stripe company that acts as merchant of record: it charges the amount, calculates and collects GST/HST and any provincial sales tax (such as QST), and emails you a receipt and an invoice for each payment. ClaseAlDía does not issue invoices for the subscription. On your card statement the charge appears as “LINK.COM*” followed by the name of the service.

The subscription renews automatically each month or each year, depending on the period you chose, until you cancel. If a payment fails, we may notify you and, if it isn’t resolved, restrict access in the same way as when a trial ends. Questions about a payment can go to soporte@tuclasealdia.com or to Link support.

8. Canceling, with no contract

There is no minimum term. You can cancel at any time from within the app (or from your Link account), and you can change plan or billing period whenever you like.

9. Read-only mode and data export

When a trial ends without a subscription, or a subscription is cancelled or lapses, the account becomes read-only: you can view and export your data, manage billing, edit your centre’s details and delete your centre, but not record new activity. You can export students, tuition, attendance and a full copy of your data. If you delete your centre, the data is permanently erased.

10. Refunds

Because the Service is bought for business use, consumer cooling-off rules generally do not apply. Where the law does give you a cancellation or refund right, Link, LLC, as the seller, applies it; Link may also issue refunds through its support in certain cases. You also have the free trial to evaluate the Service and can cancel at any time.

11. Your obligations

• Use the Service lawfully and in line with these terms.
• Comply with the privacy laws that apply to the student and family information you enter: tell families what you collect and why and, before entering a child’s information, obtain the consent of a parent or guardian where the laws that apply to you (in Quebec, consent for a child under 14 is given by the person having parental authority) requires it.
• Take care of your own invoicing, taxes and bookkeeping. ClaseAlDía does not issue invoices and does not replace your accounting software or your accountant.
• Not use the Service to send commercial electronic messages without the consent required by Canada’s anti-spam legislation (CASL), or to send unlawful content.

12. Availability and support

We work to keep the Service available, but it is provided with reasonable availability and no service level agreement (SLA). There may be interruptions for maintenance or for reasons beyond our control. Support is by email at soporte@tuclasealdia.com and from within the app. Some replies are drafted by an AI assistant and reviewed by a person where appropriate (details in the privacy policy).

13. Limitation of liability

To the extent the law allows, the owner is not liable for indirect damages, lost profits, loss of data entered by the customer beyond the reasonable security and backup measures applied, or errors in the information the customer enters. The owner’s total liability to the customer is limited to the amount the customer paid for the Service in the 12 months before the event giving rise to the claim. We recommend exporting your data regularly. Nothing in these terms excludes liability that cannot be excluded by law.

14. Suspension and termination

We may suspend or close an account that breaches these terms or uses the Service abusively or unlawfully, giving notice where possible and, unless there is serious cause, allowing the data to be exported.

15. Changes

We may change these terms. Significant changes will be notified by email reasonably in advance and, if you do not accept the new version, you can cancel.

16. Governing law and language

These terms are governed by the laws of Spain, without prejudice to any mandatory rules of your state or province that cannot be waived by contract. The Spanish general terms cover the same matters for every country; if they differ on a point both cover, the Spanish version prevails. Sections 6, 7 and 10 apply specifically to customers in Canada. A French version of these terms is available: conditions d’utilisation.